Privacy Policy

Last updated: Feb 2024

Thank you for visiting the KIVIA Sauna website. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.

By accessing or using the KIVIA Sauna website, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, such as your name, email address (e.g., info@kivia.ca), and phone number when you subscribe to our newsletter, request information, or make a purchase.

1.2 Automatically Collected Information

We may also automatically collect certain information when you visit our website, including your IP address, browser type, and operating system. This information is used to improve the functionality and performance of our website.

2. Use of Information

2.1 Personal Information

We may use your personal information for the following purposes:

• To provide and maintain our services
• To send newsletters and promotional materials
• To respond to your inquiries and provide customer support
• To process transactions and send order confirmations

2.2 Automatically Collected Information

The automatically collected information is used for analytics purposes to understand how visitors interact with our website and to improve user experience.

3. Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy.

We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you.

4. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website. You can adjust your browser settings to refuse cookies or notify you when cookies are being sent.

5. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. GDPR Compliance

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). These rights include the right to access, correct, or delete your personal information. To exercise these rights, please contact us at info@kivia.ca.

7. Photos

All photos used on this website are taken from Unsplash.com.

Photographers include: Santtu Perkiö, Amanda Lim, HUUM, Romanas and Glib Albovsky.

8. Mailchimp Newsletter

If you subscribe to our newsletter, your email address info@kivia.ca will be collected and processed by Mailchimp. We use Mailchimp to manage our newsletter campaigns and to communicate with our subscribers. You can review Mailchimp's privacy policy at Mailchimp Privacy Policy.

9. Changes to this Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our website.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at info@kivia.ca.

By using our website, you consent to the terms of this Privacy Policy.